Call Us Today We’d love to hear from you 0800 386 925 We can change dates Check the weather Help you travel plans. Adventure Outdoors Tongariro Guiding.
Cancellation Policy –
Refund policy: There will be no refund given if a participant fails to turn up for a confirmed booking or if a cancellation is submitted to Adventure
Outdoors Ltd within 24 hours of tour departure time.
A 50% cancellation fee apply’s if the cancellation is submitted 2-7 days prior to tour departure time.
We recommend our participants have travel insurance.
Full Refund – If the weather is unsuitable & Adventure Outdoors Ltd cancel your tour a full refund will be provided. If the weather is marginal we will give you the right to cancel or change dates If you decide to cancel in this case a full refund will be given.
In adverse or changeable weather – If we go ahead with the tour and you join the tour You accept that the tour may not complete the whole of the activity if changeable weather and/or adverse conditions develop & effect the safety of Adventure Outdoors Staff and / or its participants. In this case you still pay full price You will not be refunded.
SAFETY POLICY – If you participate in a tour and are unable to complete the tour due to lack of fitness / ability / a medical condition / or you are under the influence of drugs or alcohol which may put yourself, our staff and our participants in danger we have the right to withdraw any person who in our opinion is likely to endanger themselves or others. We reserve the right to change plans and/or cancel your program if we become concerned for any reason for your safety or that of any person in our care. No refund will be given in this situation.