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Cancellation Policy –

Full Refund – If the weather is unsuitable you have the right to cancel 30 minutes before the tour departs. In this case you will receive a full refund.

In adverse or changeable weather – If we go ahead with the tour and you join the tour (Begin the tour with us) You join accepting that the tour may turn back, may not complete the whole of the activity if changeable weather and/or adverse conditions may affect the safety of Adventure Outdoors Staff and / or its participants. In this case you still pay full price You will not be refunded. You will be offered a free trip on any other date if you can return.

SAFETY POLICY – If you participate in a tour and are unable to complete the tour due to lack of fitness / ability / a medical condition / or you are under the influence of drugs or alcohol which may put yourself, our staff and our participants in danger we have the right to withdraw any person who in our opinion is likely to endanger themselves or others. We reserve the right to change plans and/or cancel your program  if we become concerned for any reason for your safety or that of any person in our care. No refund will be given in this situation. You will be allowed to join a tour on another day free of charge if you decide to give it another go.

Cancellations must be made 24 hours before a tours departure if you cannot make the tour or you change plans. A full refund is given if you cancel 24 hours before the tours departure. If within the 24 hours of departure no refunds will be given.

Address

60 Carroll Street, National Park Village,
New Zealand 3989

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